Clarity Call

Cancellation Policy

All sessions and programs must be paid in full at the time of booking unless a payment plan has been explicitly agreed upon. Sessions are not confirmed until payment is received. Payment plans (if offered) must be completed as agreed, regardless of participation. Failure to complete payments may result in suspension of services. All purchases are final. Due to the time, preparation, and energetic commitment involved in coaching services; No refunds will be issued for completed or unused sessions. No refunds will be issued for partial participation programs. Missed sessions do not qualify for reimbursement. Your time is respected, and so is mine; A minimum of 24 hours' notice is required to reschedule any session. Sessions canceled with less than 24 hours' notice will be forfeited. No-showws will result in a lost session with no reschedule option. Emergency exceptions may be considered at my discretion. To maintain momentum and fairness: Single Sessions must be used within 30 days of purchase. 4-week program sessions must be used within 6 weeks. 12-week programs must be completed within 14 weeks. Unused sessions beyond this timeframe will expire. The Journey Lab provides coaching services focused on mindset, personal growth, and lifestyle optimization. Coaching is NOT therapy, medical care, or mental health treatment. No diagnosis, treatment, or medical advice is provided. You are fully responsible for your decisions, actions, and results. As a professional with a healthcare background, I do not act in the capacity of a medical provider within this coaching relationship. Results are not guaranteed; client outcomes depend on, personal effort, consistency, and a willingness to apply strategies discussed. Coaching is a collaborative process and transformation requires active participation. For programs that include messaging support: communication is available during the defined hours (e.g. Mon-Fri); Responses are not immediate and may take up to 24 hours; Messaging is for support- not crisis or emergency situations. If you are experiencing a medical or psychological emergency, contact appropriate emergency services. All personal information shared during coaching sessions will remain confidential unless: disclosure is required by law. There is a risk of harm to yourself or others. By booking any service, you acknowledge that you have read, understand, and agree to this policy.